Local homeowners were featured in a recent news story, stating their home inspector missed serious problems when they purchased their home last year — issues that cost them thousands to repair. While this is a very unfortunate situation, the story implied that REALTORS® were at least partially to blame for home inspections that go awry because they may schedule any inspector they can find if “their” top home inspector contacts are busy.
We are unaware of the details of the particular situation reported in the story and have not received other reports to think this is a widespread problem.
Our President, Phil Mount, was included in the story and while not all of his comments could be included, he talked about how REALTORS® recommend inspectors and often assist with scheduling them, but that any service professionals selected are at the discretion of the buyer.
As a follow-up, we wanted to share his comments with our members, as important considerations to keep in mind when recommending any service provider to your clients:
- Make it clear that your recommendation is just that, a recommendation and it is their choice on who to hire.
- Always offer two to three names/companies. If one of them is a friend or relative, disclose that fact.
- Share that you’ve had positive experiences with these service providers in the past, but make no guarantees on future performance.
- If they have questions or want to know more, encourage them to contact the provider directly so that they can feel comfortable with their choice, and not pressured in any way.
The National Association of REALTORS® has a “Vetting the Vendor Checklist” that you can share with clients to help them make informed decisions and use in your own business when hiring service providers.
Home inspections are an important part of the home purchase process and as a REALTOR®, you best serve your clients when you empower them to make informed decisions.
