As mentioned in the Broker Bulletin, members are welcome to use this template response letter from NAR to help in responding to demand letters that claim that the Fair Housing Act requires real estate professionals to maintain accessible websites. We recommend members reach out to legal counsel and their E&O carrier upon receipt of any demand letters.
Here are some additional resources on this topic:
- REALTOR® Magazine article on this issue: https://magazine.realtor/law-and-ethics/feature/article/2021/04/ada-demand-letters-a-vexing-reality-for-real-estate-pros
- REALTOR® Magazine: “ADA Demand Letters: A Vexing Reality for Real Estate Pros”: https://magazine.realtor/law-and-ethics/feature/article/2021/04/ada-demand-letters-a-vexing-reality-for-real-estate-pros
- REALTOR® Magazine: “Is Your Website ADA Compliant?”: https://magazine.realtor/technology/feature/article/2016/04/is-your-website-ada-compliant
- Window to the Law: ADA and Website Accessibility Update: https://www.nar.realtor/window-to-the-law/ada-and-website-accessibility-update
- Window to the Law: Accessible Websites and the ADA: https://www.nar.realtor/window-to-the-law/window-to-the-law-accessible-websites-and-the-ada
