Code of Ethics Pop Quiz: Availability of Listings

Code of Ethics Pop Quiz 3

Question
Your buyer calls to ask you for access to a home they recently bought, to measure the windows for blinds. Although you haven’t officially closed on the property, the deal is in progress. You know the property is vacant and you happen to be nearby so you could stop by to let them in.  Do you:

a.) Give them access to the home, staying with them the entire time.

b.) Offer to give them access but leave early to make your next showing, telling them to lock up when they are done.

c.) Tell them they cannot enter the property unless we first get permission from the listing agent or seller.


Answer

If you answered C, you are correct!

As a REALTORS®, you are responsible for anyone you allow into a property, and you should never allow access without the seller’s consent — even if you’re under contract. In this instance, since you have not yet closed on this property, the home is still considered to be listed, which further prevents you from providing access to the property outside of the agreement you made with the seller through their listing agent.


What does the National Association of REALTORS® Code of Ethics say?
Standard of Practice 3-9 states that you may not provide or promote access to a property outside of the agreement you have with the owner or listing agent:

“REALTORS® shall not provide access to listed property on terms other than those established by the owner or the listing broker.”


Resources for Duty to Clients and Customers

NAR Code of Ethics

Pathways to Professionalism – Respect for Property

Code of Ethics Article 3 [Start at 6:26]

Pathways to Professionalism – Respect for Property

There is an app for that – Seven Apps for REALTOR® Safety

The nature of the real estate profession requires awareness and preparedness when it comes to safety. A REALTOR®, when meeting new clients, showing properties, or sharing information online, may find himself or herself in unsafe situations. Luckily, there are a variety of tools available through a smartphone that can enhance safety practices. Adding one or more of these applications can help REALTORS® be prepared to handle unforeseen safety issues.

 Please note: These apps noted are provided for reference only and BRR does not endorse or warrant any specific service. Please do your own research before installing or purchasing any app.

 

Forewarn
Price: Free / Must have an active Forwarn Account to use the app
Rating: 2.7 out of 5 stars

Forewarn helps real estate agents have safer engagements and smarter interactions with new clients. Input a client’s name or phone number and get background information before your next meeting. Forewarn can positively verify over 80% of prospects, including their criminal and financial background information. With Forewarn, you can safely plan for in-person interactions with a higher level of confidence.

 

SilentBeacon
Price: Free / Premium features available for $1.99 a month
Rating: 3.7 out of 5 stars

The Silent Beacon apps allows you to contact emergency personnel or loved-ones when you find yourself in a dangerous situation. This app will send distress text messages, track your location, and call emergency services if you activate the distress beacon. SilentBeacon’s subscription plan allows you to customize your emergency text message content and have access to a live tracking view.

 

BSafe
Price: Free
Rating: 3.7 out of 5 stars

BSafe provides agents with a live tracking feature, a distress button, and a live streaming option where you can share a video of your situation with your contacts. You can even activate the included alarm using your voice, eliminating the need to have physical access to your device. As an added bonus, this app can send you fake phone calls to get you out of uncomfortable situations.

 

SafeTrek
Price: Free / Additional features available for purchase
Rating: 4.7 out of 5

The design of this app allows you to discreetly activate the program in your pocket. When concerned, simply open the app and hold down the button that appears. Once you feel safe, release the button and input your 4-digit pin, deactivating the alarm. In serious danger? Release the button but don’t enter your pin and your location will be sent to local authorities. Premium features include automatic crash response, plug-in connections for smartwatches and Lyft accounts, and voice alarm activation.

 

SafeShowings
Price: $9 monthly subscription / Enterprise plan available for Brokerages
Rating: N/A

SafeShowings is a tool for REALTORS® to add an extra element of safety to your showings. When conducting a listing, input the location, date, and time into the program. Then, using the app, capture an image of each visitor’s driver’s license as they enter the home. This information is stored under your listing in case you have concerns down the road or, if you do not press the end showing button after an allotted amount of time, your emergency contacts and authorities are alerted and sent the images you have captured. This app is only available online and is not available through the app store.

 

React Mobile
Price: Free / Optional panic button for purchase at www.reactmobile.com
Rating: 3.6 out of 5

Similar to other apps on this list, this program allows you to send an alert to an unlimited number of contacts telling them you need help. React Mobile has three modes that are specialized for different safety situations: I’m Fine, Follow me, and Help me. Follow me begins a live tracking feature that sends your selected contacts regular updates on your location until to return to the “I’m Fine” mode. If you are in serious danger, switch to the Help Me mode (or press your panic button) to send out an emergency text message, an email to your contacts and authorities, and a post alert to Facebook. This app is best used with the React Sidekick panic button.

 

Kleard Pro
Price: Free / $19.99 a month depending on the plan purchased
Rating: 4.4 out of 5

This app allows you to sign visitors into your open houses, capturing their contact information and giving you the opportunity to run it through a verification process within the app. This program also works well for showings, allowing the REALTORS® to capture the buyer’s information through a verification process. As part of this process, the buyer will give you a verification code to enter, which allows Kleard to track the buyer’s phone until you end the showing. If something were to happen during a showing, this feature would allow the police to track the perpetrator’s phone and location. You also have the ability to use the information you capture during a showing or open house to send follow-up content to leads. Learn more at www.kleard.com.

 

Remember, these apps are only one tool to keep REALTORS® safe during real estate transactions. Keeping the phone charged and maintaining a strong signal when meeting someone new is also important. For additional ways to stay safe on the job, visit nar.realtor/safety for additional tools and resources.

 

Mountain West Bank Open House Mix & Mingle

This post contains sponsored content and affiliate links.

Join Mountain West Bank for their Open House on April 23rd!

Join Mountain West Bank for their Open House Mix & Mingle on April 23, 2019, at the Meridian Financial Center! Come enjoy good company, good food & drink, and the opportunity to network with your peers & the Mountain West Bank Mortgage team.

RSVP to Lisa Garrison or Conor McGrath.

Code of Ethics Pop Quiz: Duties to Clients and Customers

Ethics pop quiz 2

Question
A friend asks for your help selling his family farm, stating he would like to work with someone he knows. You have never sold a property like this before, but you want to be there for your friend. Do you:

a.) Proceed with helping him sell the farm, researching best practices along the way.

b.) State that you don’t have the knowledge to help him sell that kind of property, but you will connect him with someone else who is experienced in that area.

c.) Tell your friend you can help, but that you need to bring in another REALTOR® who has more experience with these types of properties.


Answer

If you answered B, then you are correct!

The BEST thing you could do in this situation is to connect your friend with another REALTOR® who has knowledge of the area and type of home or property being sold. (Plus, it’s a great opportunity for a referral!) Although option C may be acceptable, it would be best to avoid any conflicts of interest and excuse yourself from the situation, especially since it’s outside your area of expertise. If you decide to work with another REALTOR®, be aware of your own biases and be sure to promote an equal working relationship between your client, yourself, and the other REALTOR® involved.


What does the National Association of REALTORS® Code of Ethics say?
Article 11 states that REALTORS® shall not take on a listing that is outside their realm of understanding. You can take on listings outside of your scope only if you employ the help of someone more knowledgeable about the listing in question:

“REALTORS® shall not undertake to provide specialized professional services concerning a type of property or service that is outside their field of competence unless they engage the assistance of one who is competent on such types of property or service, or unless the facts are fully disclosed to the client. Any persons engaged to provide such assistance shall be so identified to the client and their contribution to the assignment should be set forth.”

Article 1 of the Code of Ethics also states that REALTORS® must act in the best interest of their clients and treat all other parties honestly. In this case, it is in the best interest of your client, and friend, to help them find an expert in this area. It is also important to inform any other party you bring on or decide to work with of your relationship with the client so they fully understand the situation before they agree to help:

“When representing a buyer, seller, landlord, tenant, or other client as an agent, REALTORS® pledge themselves to protect and promote the interests of their client. This obligation to the client is primary, but it does not relieve REALTORS® of their obligation to treat all parties honestly. When serving a buyer, seller, landlord, tenant or other party in a non-agency capacity, REALTORS® remain obligated to treat all parties honestly.”


Resources for Duty to Clients and Customers

NAR Code of Ethics

Code of Ethics Article 1

Code of Ethics Article 11

REALTORS® Endorse Meridian Library District’s Plant Levy

Boise Regional REALTORS® (BRR) is proud to endorse and support the Meridian Library District’s Plant Facilities Levy. If approved, the levy will fund the building of two new branches (one in North Meridian at the Linder Village Complex and one in South Meridian at the Hill Complex), pay for the renovation of the Cherry Lane location, and a renovation of the downtown building for the unBound technology branch.

“This levy is a great value as it expands library opportunities for all residents and increases the library’s footprint in underserved areas of Meridian,” said Phil Mount, 2019 BRR President and REALTOR® with Front Street Brokers. “We’re happy to support the Meridian Library District’s goal to expand education and learning opportunities for residents of all ages.”

Learn more about the plan and ballot measure at mld.org/2019levy.

BRR’s Public Policy Committee, made up of volunteer REALTORS®, carefully vets and considers all housing, private property rights, education, transportation, and other public policy matters and issues in Ada, Elmore, and Gem Counties. From there, the Committee provides recommendations for endorsements which are further reviewed and approved by BRR’s Board of Directors. For questions regarding this endorsement or the endorsement process, contact Soren Dorius, BRR’s Director of Government Affairs, at 208-947-7237 or soren@boirealtors.com.

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 Boise Regional REALTORS® (BRR) is a 501(c)(6) trade association, representing real estate professionals throughout the Boise region. Established in 1920, BRR is the largest local REALTOR® association in the state of Idaho, helping members achieve real estate success through ethics, professionalism, and connections. BRR has two wholly-owned subsidiaries, Intermountain MLS (IMLS) and the REALTORS® Community Foundation.

23rd Annual Give Back Golf Tournament and Online Auction

23rd Annual Give Back Golf Tournament— June 5, 2019 at Falcon Crest Golf Course

2019 Golf Website Graphic

REGISTER YOUR TEAM HERE

Looking to sponsor at the golf tournament? Check out our Sponsorship Opportunities page for details.

Golf Tournament Flyer


The 2019 RCF Online Auction opens May 21st! 

2019 Online Auction

The RCF’s 2019 Online Auction starts May 21st and runs through June 11th.

Donations for the auction are now being accepted. Please fill out the donation receipt form and drop off the completed form and item to Marind Amano at the BRR office before May 15th.

Donation Receipt Form


Thank you to our 2019 Golf Tournament Sponsors!

Thank you to our 2019 Golf Tournament Sponsors

59 Minute Meeting Recap: Is Affordable Housing Becoming a Crisis in the Boise Metro?

3.12.19 59 Min Meeting ImageThank you to everyone who attended our first 59 Minute Meeting of 2019, which posed the question, “Is affordable housing becoming a crisis in the Boise Metro?” Our panelists included Wyatt Schroeder, Director of Community Partnerships for the City of Boise; Vanessa Fry, Research Director at the Boise State University’s Idaho Policy Institute; and Margaret Carmel, journalist at the Idaho Press.

Wyatt Schroeder began the conversation by asking the group for input on the purpose and definition of a home. As the former Executive Director of CATCH Inc., an organization that assists the needs of the homeless population in Boise, he brought a unique and important perspective on the importance of having a home. He walked through basic definitions of what affordability looks like by using its practical definition (at or below 30% of one’s income is deemed affordable).

This year, the City of Boise is rolling out a program called Grow Our Housing, which has several components to increase the housing supply in the city and stabilize pricing. The first proposal of this plan is to ease the restrictions on Accessory Dwelling Units so homeowners can easily add another unit on their property, thus creating new housing inventory options (which was endorsed by BRR as an important and necessary change to help address housing inventory). The other policy proposals for Grow Our Housing haven’t been officially released yet but they will include a housing land trust, housing incentive packages to get builders to include affordable units in their plans and zoning changes. Wyatt also announced that he will be facilitating discussion groups around the city to get more feedback on these and other possible proposals to add more affordable housing.

Vanessa Fry from Boise State University followed up with a deeper analysis on housing options in the region. As an expert in this field of study, she emphasized the importance of making data-driven decisions that will benefit the community. She highlighted how our current zoning designations are impacting cities, and how other options might be necessary and worth exploring while encouraging discussion on reviewing current zoning designations and identifying ways to be more efficient and forward thinking. Vanessa also spoke about the need for a housing needs assessment tool to help Boise and other cities future proof their strategies for affordable housing.

Margaret Carmel discussed a story she recently wrote that compares the different steps that Minneapolis and Boise have taken to address affordable housing. Minneapolis has unique and different resources that impact how they approach affordability, and has created a housing land trust with a program that pumps $40 million into support for renters and will soon require developers to include affordable units. They also have eliminated single family zoning within the city which they believe will encourage denser and more affordable housing.

Boise is proposing different measures to address the same growing issue of affordability and housing supply. It will be interesting to see how the two cities compare as both strategies progress over the coming years.

For those that were able to join us, thank you for attending our first 59 Minute Meeting of 2019! We have many exciting and important topics planned for the rest of the year, so keep your eye out for details on our next meeting!

Code of Ethics Pop Quiz: Duties to Other REALTORS®

Code of Ethics Pop Quiz - Duties to Others

 

Question
You attend an event and meet a couple that would like to sell their home. They are very friendly and you start talking about helping them sell their property. You find out that they are already working with another REALTOR® under an exclusive contract. Do you:

a.) Proceed with helping them sell their house and help them get out of their contract with the other agent

b.) Tell them you can’t help them but suggest they switch to a better agent with more credentials

c.) Wish them the best of luck with their current agent and tell them you might be able to help them when their current contract ends


Answer

If you answered C, then you are correct!

The best thing you could do in this situation is to reinforce the contract these buyers already have with the other REALTOR®. Although we have a duty to our clients, we need to support other REALTORS® by respecting their contracts and efforts. You should not ever disparage another REALTOR® to a client or potential client and you should not encourage clients to break contracts with other REALTORS®.


What does the Code of Ethics Say?
The REALTOR® Code of Ethics states that REALTORS® have a duty not only to their clients but also to other involved parties. It is important to treat each group fairly and with respect. (Article 1)

Our code of ethics also states that REALTORS® not interfere with exclusive representation agreements of other brokerages and shall not knowingly make false or misleading statements about other REALTORS®, their business practices, or their brokerages. (Article 15, and Article 16) However, you can offer to take on a listing once the exclusive listing contract expires or if you are offering a real estate service that is unrelated to the service outlined in the exclusivity contract. (Articles 16-3 and 16-4)


Resources for Duty to REALTORS®

NAR Code of Ethics

Code of Ethics Articles 14 & 15 [Start at 6:30]

Code of Ethics Article 16, PT 1

Code of Ethics Article 16, PT 2


Golden Rules for Being a Good Peer Graphic

Golden Rules for Duties to Other REALTORS

BRR’s Professionalism Award

Professionalism Award Flyer

If you know of someone who you would like to recognize, nominate them today!

NOMINATION FORM

 

CRS 201: Listing Strategies for the Residential Specialist

Monday, March 18 | 8:30 AM – 5:00 PM | 15.5 CE | Instructor – Rich Sands
$300 Members / $350 Non-Members

Looking for a fun and educational CRS elective? Then look no further than CRS 201! This course takes participants through an actual listing presentation that helps them understand the key steps in the listing process and helps them create a system for success.

When selling a home, the quality of an individual’s listing skills can give him or her a strong competitive edge. Only those professionals who learn proven listing strategies will win over the client and increase their conversion rate. CRS 201 will provide students with the skills necessary to conduct successful listing presentations, price a home to sell, close a transaction, and market themselves and their homes effectively.
After completing this course, learners will be able to:

  • Understand sellers’ needs and motivations
  • Provide seller guidance and counseling
  • Utilize a marketing plan
  • Provide a servicing system
  • Conduct an effective listing presentation
  • Handle seller resistance, concerns, complaints, and objections
  • Close effectively
  • Communicate effectively and consistently with sellers to provide the best service possible
  • Adapt marketing principles to your listings

Check out this video to learn more about this fantastic course.

REGISTER NOW!